Frequently Asked Questions
Hotel Address:
222 First Street
Niagara Falls, NY 14303
What is the check-in and check-out time?
Check In: 4:00 PM
Check Out: 11:00 AM
How can I request late check-out?
Complimentary Late check out is based on availability until 12pm.
Can I request early check-in?
Early check-in is based on availability. Please contact hotel Front Desk Agent for any specific requests.
Is the hotel pet friendly?
Domesticated pets under 50 lbs are welcome. Please read our Pet Policy here.
Does the hotel provide WiFi service?
Yes, WiFi is complimentary.
What is the minimum age required to check in?
Minimum age required to check in is 21 with valid government issued ID.
What is the hotels’ cancellation policy?
Cancellation is 48 hours prior to arrival date will result in no charges.
Can I smoke in the hotel?
We are a smoke-free, vape-free hotel. A $250.00 smoking/vaping fee will be applied to your reservation for each incident found. Noise and smoke complaints are taken very seriously. Excessive noise and all smoke complaints will be addressed by our Security Department. If you experience any type of noise or smoke issue during your stay, please dial “0” for immediate assistance.
Transportation
Does the hotel offer parking?
We offer complimentary self-parking during your stay with in and out privelages in our gated lot. Upon arrival to the hotel, please park your vehicle in one of the spaces marked “Reserved” alongside of the hotel, or in front of the hotel entrance with your hazard lights on. Check-in first and recieve a parking spot. Self-parking is based on availability and very limited. Please speak to a guest service agent for more information.
What is the best way to get to the hotel from Buffalo Niagara International Airport?
The Buffalo Niagara International Airport is 30 miles away from the hotel. The best way to get to the hotel is to use a taxi cab service (approximately $70/one way). Please call the hotel to reserve a vehicle in advance. Ride sharing options are available with Uber and Lyft.
Does the hotel have a courtesy shuttle to and from the local airports?
A courtesy shuttle is not available but our guest service representatives will be able to help with all your travel needs. Phone: 716-299-0200. Email: reservations@thegiacomo.com
Food & Beverage
Do you have a restaurant in the hotel?
Our Lounge bar is open at 5PM daily. Featuring a wide variety of drinks and food items. Our Guest Service Team will be happy to assist you with restaurant recommendations and reservations.
Breakfast Hours
Monday – Sunday: 8 AM – 10:30 AM
Bar & Lounge
Daily: 5 PM – 9 PM
Do you have room service?
Breakfast is served to your room.
Reservations
How do we contact the hotel for reservations?
Reservations: +1 (716) 299-0200
Email: reservations@thegiacomo.com
How do we contact the hotel for group sales?
Hotel Phone: (716) 299-0200
Group Sales: (716) 299-0200
Email: reservations@thegiacomo.com
Who should we contact if we are group of people wanting to book several rooms, is there a discount?
Group reservations: 10 rooms or more arriving together is considered a group. For group reservations please contact us by email reservations@thegiacomo.com
What Taxes are charged on the daily rate?
• 8.00% New York State Sales Tax
• 5.00% Local Occupancy Tax
Does the hotel require any kind of deposit at check in?
Yes, this can be paid either by cash or credit card.
Credit card deposit: $50 per stay. Cash deposit: $100 per stay.
How long until CREDIT/DEBIT authorizations are released?
While most credit cards issued by US based banks take 5-7 business days, it can also depend on the issuing bank’s policies. INTERNATIONAL debit and credit cards may take up to 30 days or more depending on the bank.
Amenities
Does the hotel have a fitness center, pool, or spa?
Fitness Center: Open 24/7, equipped with top-of-the line equipment such as treadmill and elliptical machines, as well as free weights and recumbent bicycle.
What if we have an unexpected guest; do you provide roll away beds?
We do provide roll away beds at an additional fee of $10.00 per night. There will be an extra charge of $25.00 for each additional guest, per night. (Based on availability)
Can we get our clothes laundered or dry cleaned during our stay?
Yes. Please note that guests who require same day service – all items must be dropped off to the Front Desk before 8:00 AM. Any requests after 8:00 AM will be delivered the next day. The laundry facility is not managed by the hotel and is contracted to an outside company off property.
Do the guest floors have ice machines?
No, the Ice Machine is located on the first floor.
Miscellaneous
Is there a charge by the hotel to handle packages?
The Giacomo will accept packages for all arriving and in house guests. Packages should not be sent to the hotel more than 3 days prior to the guest arrival. All packages that arrive prior to 3 days of arrival will be charged a fee of $5 a day per package. Packages without a matching name to a reservation will not be accepted. All packages should be addressed to the name of the guest(s) registered on the reservation, followed by the complete address of the hotel. Please make sure you have the tracking number of your package in order to collect your package. If checking out, collect your package well in advance. Please inform the hotel if you are expecting a package to be delivered.
Does the hotel pay travel agency commissions?
Travel Agents are paid a 10% commission as long as a valid IATA number is entered at the time of the reservation. All commissions are handled by Choice Hotels International.
Does the hotel have a baggage holding area? Is there a fee?
Yes, we do have a luggage holding area. As per our policy, guests are allowed to store luggage during the dates of their stay only at no charge.
Do you have any meeting or banquet space?
We do have a meeting / banquet space that holds up to 35 people. For more information, contact the Sales Department by email at srodriguez@ellicotthotels.com or by phone at +1-716-299-0200
Does the hotel offer any rooms for the disabled?
Yes, we have two Handicapped Accessible rooms available at the hotel.
