Frequently Asked Questions
222 First Street
Niagara Falls, NY 14303
What is the check-in and check-out time?
Check In: 4:00 PM
Check Out: 11:00 AM
How can I request late check-out?
Complimentary Late check out is based on availability until 12pm.
Can I request early check-in?
Early check-in is based on availability. Please contact hotel Front Desk Agent for any specific requests.
Is the hotel pet friendly?
Domesticated pets under 50 lbs are welcome. Please read our Pet Policy here.
Does the hotel provide WiFi service?
Yes, WiFi is complimentary.
What is the minimum age required to check in?
Minimum age required to check in is 21 with valid government issued ID.
What is the hotels’ cancellation policy?
Cancellation is 48 hours prior to arrival date will result in no charges.
Can I smoke in the hotel?
We are a smoke-free, vape-free hotel. A $250.00 smoking/vaping fee will be applied to your reservation for each incident found. Noise and smoke complaints are taken very seriously. Excessive noise and all smoke complaints will be addressed by our Security Department. If you experience any type of noise or smoke issue during your stay, please dial “0” for immediate assistance.
Does the hotel offer parking?
We offer complimentary self-parking during your stay with in and out privelages in our gated lot. Upon arrival to the hotel, please park your vehicle in one of the spaces marked “Reserved” alongside of the hotel, or in front of the hotel entrance with your hazard lights on. Check-in first and receive a parking spot. Self-parking is based on availability and very limited. Please speak to a guest service agent for more information.
What is the best way to get to the hotel from Buffalo Niagara International Airport?
The Buffalo Niagara International Airport is 30 miles away from the hotel. The best way to get to the hotel is to use a taxi cab service (approximately $70/one way). Please call the hotel to reserve a vehicle in advance. Ride sharing options are available with Uber and Lyft.
Does the hotel have a courtesy shuttle to and from the local airports?
A courtesy shuttle is not available but our guest service representatives will be able to help with all your travel needs. Phone: 716-299-0200. Email: firstname.lastname@example.org
Food & Beverage
Do you have a restaurant in the hotel?
Our Lounge bar is open at 5PM daily. Featuring a wide variety of drinks. Our Guest Service Team will be happy to assist you with restaurant recommendations and reservations.
Monday – Sunday: 8 AM – 10:30 AM
Bar & Lounge
Daily: 5 PM – 9 PM
How do we contact the hotel for reservations?
Reservations: +1 (716) 299-0200
How do we contact the hotel for group sales?
Hotel Phone: (716) 299-0200
Group Sales: (716) 299-0200
Who should we contact if we are group of people wanting to book several rooms, is there a discount?
Group reservations: 10 rooms or more arriving together is considered a group. For group reservations please contact us by email email@example.com
Does the hotel have a fitness center?
Yes, open 24/7, equipped with top-of-the line equipment such as treadmill and elliptical machines, as well as free weights and recumbent bicycle.
Do you provide roll away beds?
We do provide roll away beds at an additional fee of $10.00 per night. There will be an extra charge of $25.00 for each additional guest, per night. (Based on availability)
Does the hotel have a baggage holding area? Is there a fee?
Yes, we do have a luggage holding area. As per our policy, guests are allowed to store luggage during the dates of their stay only at no charge.